seypayFintech Model
SeyPay is a financial technology service provider partnering with licensed commercial banks and regulated card schemes for funds custody and clearing.
SEYPAY USER AGREEMENT & TERMS
Clear terms.
Modern money.
These Terms and Conditions govern your access to and use of SeyPay wallets, payment links, virtual cards, flight bookings, and developer interfaces, operated by SEY Solutions Ltd.
Section 01 · Legal Status
Contractual terms &
regulatory framework.
SeyPay is a financial technology platform operated by SEY Solutions Ltd in Banjul, The Gambia. By accessing or using our platform, you enter into a legally binding agreement with SEY Solutions Ltd.
Supervisory Directives
Our operations strictly adhere to electronic payment systems frameworks, financial consumer protection guidelines, and cybersecurity standards.
Partner Custody
User deposits and settlement balances are held in segregated reserve accounts with regulated commercial banking institutions.
Global Card Rails
Card issuance and processing operate under authorized partnership programs with Visa and Mastercard global payment networks.
Section 02 · Account Opening
Who can use
SeyPay services.
To create an account and access our financial services, users must satisfy standard statutory eligibility criteria.
Age of MajorityYou must be at least 18 years old or the legal age of majority in your jurisdiction.
Legal CapacityYou must possess full legal capacity to enter into binding financial contracts.
Identity VerificationYou must successfully pass automated KYC verification, sanctions checks, and PEP screening.
Accurate InformationAll registration details, addresses, and phone numbers provided must be true and current.
Compliance Right
Account refusal &
statutory review.
SeyPay reserves the right to decline registration, place limits on features, or request supplementary verification if eligibility criteria or AML guidelines are not satisfied.
Non-transferable accountsOne account per identityInstant freeze controls
Section 03 · Platform Capabilities
One platform.
Every financial move.
SeyPay provides an integrated suite of payment, wallet, card, and travel tools designed for consumer and business agility.
Dual-Currency Wallets
Seamlessly hold and convert GMD and USD with transparent real-time exchange rates and no hidden conversion markups.
Instant P2P Transfers
Send money instantly to other SeyPay users, domestic bank accounts, and mobile money numbers (Wave, Afrimoney, Qmoney).
Virtual & Physical Cards
Issue instant Visa virtual cards for global online shopping and manage limits, PINs, and instant freeze functions.
Flight Bookings
Search, compare, and book commercial flights globally via Duffel API with instant ticketing paid directly from your wallet balance.
Merchant Paylinks
Generate secure checkout links to accept Visa, Mastercard, and mobile money payments from local and international customers.
Section 04 · Conduct & Security
Your security obligations
and acceptable use.
Maintaining the security of your wallet requires active cooperation between our cryptographic defenses and your credential management.
Credential ConfidentialityNever share your password, transaction PIN, SMS OTPs, or biometric access keys with anyone. SeyPay staff will never ask for your PIN.
Immediate Compromise NoticeNotify SeyPay immediately upon suspecting any unauthorized access, device loss, or suspicious transaction on your account.
Prohibited ConductYou may not use SeyPay for fraudulent schemes, money laundering, ransomware payments, purchase of illicit goods, or unlicensed gambling.
Platform IntegrityYou agree not to probe, reverse-engineer, decompile, or attack the security, encryption, or rate-limiting architecture of our software.
Section 05 · Settlement Rules
Transaction finality &
transparent pricing.
To ensure ledger integrity and rapid settlement across banking rails, all financial moves adhere to strict finality standards.
RULE 01
Finality of Payment
Once authenticated with your PIN or biometric token, wallet transfers and currency conversions are final, irreversible, and immediately executed.
RULE 02
Upfront Fee Schedule
All transfer fees, merchant processing rates, and live conversion rates are displayed on-screen prior to payment confirmation.
RULE 03
Rail Settlement Timing
Domestic peer transfers are instant; external card rails and banking hours may introduce third-party clearing delays beyond SeyPay's control.
RULE 04
Recipient Accuracy
Users are solely responsible for ensuring recipient account numbers or mobile identifiers are entered accurately before confirming.
Section 06 · Financial Integrity
Automated transaction
monitoring & AML.
Under national and international financial crime directives, SeyPay maintains strict supervisory controls over all funds flowing through our network.
Real-Time Velocity ChecksContinuous heuristic analysis to detect fraudulent velocity spikes and card testing.
Statutory FreezingAuthority to withhold transactions pending source-of-funds documentation.
Sanctions ScreeningAutomated screening against international PEP, OFAC, and UN sanctions databases.
Suspension & Closure
Right to suspend
non-compliant accounts.
Accounts involved in fraud, abusive conduct, or verification failures may be suspended or terminated immediately to protect the platform and users.
Regulatory escrowCompliance auditDispute clearance
Section 07 · Governance & Resolution
Limitation of liability &
dispute resolution.
Clear legal boundaries, indemnity agreements, and amicable resolution procedures governing our relationship.
Liability Limitation
To the maximum extent permitted by law, SeyPay is not liable for indirect, incidental, or consequential damages resulting from third-party rail downtime.
Indemnification
You agree to defend and hold harmless SeyPay and SEY Solutions Ltd from any third-party claims arising from your breach of these Terms or applicable laws.
Amicable Resolution
All disputes must first be submitted to SeyPay Support for a mandatory 30-day good-faith amicable resolution process before arbitration.
Governing Jurisdiction
These Terms are governed by and construed in accordance with the laws of the jurisdiction where SEY Solutions Ltd is incorporated.
Force Majeure
Neither party is liable for failure or delay caused by events beyond reasonable control, including natural disasters, telecommunications outages, or government acts.
Section 08 · Support & Notices
Legal correspondence &
customer support.
Have questions about these Terms or need assistance with your account? Reach out to our legal and support team.
Legal & Support
Direct line for contractual notices and disputes:
support@seypay.com
Phone Support
Available for customer inquiries and security alerts:
+220 770 1223
Operating Entity
SEY Solutions Ltd
Bijilo, The Gambia, The Gambia
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